FAQs
FAQs
SwiftGH is a comprehensive platform offering food and grocery delivery, ride-hailing services, package delivery, and a marketplace for various products and services.
You can create an account by downloading the SwiftGH app or visiting our website. Click on the "Sign Up" button and follow the prompts to enter your details.
No, creating an account on SwiftGH is free of charge.
SwiftGH offers food delivery, grocery delivery, ride-hailing services, package delivery, and a marketplace for various goods.
To place an order, select the service you want, browse the available options, add items to your cart, and proceed to checkout. Follow the prompts to complete your order.
We accept various payment methods, including credit/debit cards, mobile money, and other electronic payment options available on the app
Yes, you can track your order in real-time through the SwiftGH app. You’ll receive updates on the status of your order.
You can cancel an order by going to your order history in the app and selecting the order you wish to cancel. Please note that cancellation policies may apply.
Delivery times may vary depending on the service selected and your location. You will be provided with an estimated delivery time during the checkout process.
Modifying an order after it has been placed may not be possible. However, you can contact our customer service for assistance.
Delivery fees may apply depending on the distance and service type. You will see the delivery fee before finalizing your order.
If you receive a damaged or incorrect order, please contact our customer service immediately for assistance and possible resolution.
Yes, SwiftGH services can be used for business purposes, including bulk orders and corporate deliveries. Please contact us for more details.
You can contact our customer support team through the app or website. Look for the "Help" or "Contact Us" section for more information.
Yes, we take your privacy seriously. We implement security measures to protect your personal information as outlined in our Privacy Policy.
SwiftGH operates in various regions across Ghana. Please check our app for availability in your area.
Yes! We encourage users to leave feedback to help us improve our services. You can provide feedback through the app or website.
Tipping is not mandatory but appreciated. If you wish to tip your delivery driver, you can do so through the app at checkout.
If you miss your delivery, our driver will attempt to contact you. If you are unreachable, the order may be returned to the restaurant or store, and additional fees may apply.
You can update your account information, including your contact details and payment methods, in the app under your account settings.
SwiftGH frequently offers promotions and discounts. Check the app or our website for current deals and offers.
Yes! We have a referral program that allows you to earn rewards for referring friends to use SwiftGH.
If you forget your password, click on the "Forgot Password?" link on the login page and follow the prompts to reset it.
Yes, users must be at least 18 years old to create an account and use SwiftGH services. Minors should have parental consent.
If you wish to delete your account, please contact our customer support team, and they will assist you with the process.
